GoldVault Help
A charge you do not recognize
On your statement we appear as
GETGOLDVAULT.COM
If you or someone in your household bought Gold Coins at getgoldvault.com, that is this charge. Gold Coins are play credits for the games on our site. It may also carry a short processing tag from our payment provider.
Before you call your bank, talk to us
We can look up any charge in a few minutes and refund it the same day where our Refund Policy allows. Going to your bank first takes weeks and usually ends with the account closed. Email support@getgoldvault.com with the date and the amount and we will come back to you within one business day.
If you did not authorize it
Tell us straight away at support@getgoldvault.com. We freeze the account, stop any further charges and refund an unauthorized purchase in full. Every account on GoldVault is identity-verified, which usually makes it quick to work out what happened.
If someone in your household bought the coins
It happens, and we would rather sort it out than see it become a dispute. Contact us and we will walk through the purchases on the account with you. We can also set a spending limit or close the account at your request.
What we will ask for
The date and amount of the charge, the last four digits of the card, and the email address on the account if you know it. That is enough for us to find it.
GoldVault support
support@getgoldvault.com · 1-773-504-1266
Towson and Hopkins LLC (d/b/a GoldVault), 262 Chapman Rd, Ste 240, Newark, DE 19702