Effective 23 October 2026
Refund Policy
What you are buying
Gold Coins are virtual play credits for entertainment on getgoldvault.com. They have no cash value, cannot be withdrawn, and cannot be exchanged for money or prizes. Sweeps Coins are never sold; they are given free with Gold Coin purchases, with the daily bonus and by mail.
Refunds on Gold Coin purchases
A Gold Coin purchase can be refunded in full if none of the Gold Coins from that purchase have been played and you ask within 14 days. Once any Gold Coins from a purchase have been used, that purchase is not refundable, because the entertainment has been delivered. Sweeps Coins credited with a refunded purchase are removed from your wallet.
Duplicate or mistaken charges
If you were charged twice for one purchase, or charged without receiving the Gold Coins, contact us and we refund the error to the original payment method within 5 business days of confirming it.
Chargebacks
Please contact us before disputing a charge with your bank. A chargeback on a purchase whose Gold Coins have been played is treated as a breach of the official rules and leads to account closure and forfeiture of unredeemed Sweeps Coins.
Prize redemptions
A Sweeps Coin redemption is a prize, not a purchase, and is paid to the verified account holder under the official rules. Redemptions are reviewed and may be declined if the rules were not followed.
How to ask
Email support@getgoldvault.com from the address on your account with the purchase date and amount. We reply within 2 business days.