Frequently asked questions

GoldVault is a promotional sweepstakes platform at getgoldvault.com. You play our own games, Dice, Mines, Plinko and slots, with Gold Coins or Sweeps Coins. Gold Coins are for play only. Sweeps Coins are free and are the only coin that can be redeemed for prizes.

Anyone 21 or older located in an eligible state. The states where we do not offer play are listed in the Official Sweepstakes Rules. Every player verifies their identity before any prize is paid.

Yes. No purchase is necessary to obtain Sweeps Coins or to win. You get free Sweeps Coins every day you sign in and by mail-in request. Buying Gold Coins is optional and only for extra play.

No. It is a promotional sweepstakes. Gold Coins have no cash value and are never redeemed. Sweeps Coins are always free, free entrants have the same odds and prizes as everyone else, and a purchase does not improve your chances of winning.

Gold Coins (GC) are play credits. You can buy them, play them on any game, and they never convert to money or prizes. Sweeps Coins (SC) are never sold. They are given free, played on the same games, and redeemable for prizes under the Official Rules.

Three ways. Sign in each day for a daily bonus. Buy Gold Coins and receive Sweeps Coins free with the purchase. Or send a mail-in request to the address on the Free Entry page. Full details are on the Free Entry page and in the Official Rules.

Daily free Sweeps Coins that are not claimed do not roll over. Coins in your wallet stay there while your account is active. Inactive-account rules are in the Official Rules.

A Gold Coin purchase can be refunded if none of those Gold Coins have been played and you ask within 14 days. Once played, the purchase is final. The full policy is on the Refund Policy page.

From your wallet, choose a Gold Coin package and pay by card. Gold Coins land in your wallet immediately, and the free Sweeps Coins that come with the package are credited at the same time. Purchases are in US dollars.

Open your wallet, choose Redeem, and enter the amount. You need a completed identity verification. A member of our team reviews every request and the prize is paid to you, the verified account holder.

Review usually completes within 1 to 2 business days. Payment timing after approval depends on the payout method; we show the expected time when you submit the request.

The minimum redemption is US$10.00. Daily limits apply and are shown in your wallet. Florida residents cannot receive a single prize over $5,000.

Every round is provably fair. Before you play, we show you the hash of a secret server seed. Each result comes from that seed, your client seed and a round number. When the server seed rotates we reveal it, and you can recompute any result you played on the verification page.

Yes, at any time from the game page. Changing it does not affect rounds already played.

Yes. Each game states its maximum payout per round. A result above a game's declared maximum caused by an error is void and corrected, as set out in the Terms.

Prizes are paid only to the verified account holder, and we are required to confirm that every player is of age and in an eligible state. It is the same check a bank runs when you open an account.

Any government-issued document with your photo and name: a passport, driver's licence or national ID card. The process includes a quick liveness check to confirm you are a real person and usually takes under a minute.

Verification is powered by Didit, a trusted identity verification provider. Your ID data is encrypted and processed securely. GoldVault does not store your raw ID images.

Your documents are being reviewed by a person. This happens when the automated check needs a second look and does not mean anything is wrong. Reviews usually complete within 1 to 2 business days and we email you when done.

Common causes are a blurry photo, glare on the document or an expired ID. Resubmit with a clearer photo in good light. If it keeps failing, email support@getgoldvault.com and we will help.

Choose Play free on the home page, enter your email and a password, confirm your email, and verify your identity when you are ready to redeem. One account per person.

Use Forgot password on the sign-in page to reset it. If you did not create the account, contact support@getgoldvault.com.

In Settings, choose Security and follow the prompts to add an authenticator app. We recommend it for every account.

Email support@getgoldvault.com and we will set a spending limit, start a cooling-off period, or close the account, the same day. The responsible play page lists the help lines.

All data is encrypted in transit and at rest using industry-standard 256-bit encryption. We use row-level security policies on our database, and every purchase and redemption is monitored in real time for suspicious activity.

Identity verification before any redemption, real-time security scoring on every login, purchase and redemption, one account per person enforced with biometric matching, and continuous monitoring. Suspicious accounts are flagged for review.

Your personal information is visible only to you and to GoldVault staff for compliance and support purposes.

Most declined purchases are a card issuer decision or a mismatch between the cardholder name and your verified identity. Check the name on the card, try again, or use another card. If you were charged and did not receive Gold Coins, email support@getgoldvault.com with the date and amount and we will fix it within 2 business days.

Make sure your camera is allowed in the browser, use a well-lit room, and hold the document flat. If the page will not advance, reload and try again, or email support@getgoldvault.com.

In Settings, choose Profile and update your email. You will be asked to confirm the new address.